Free shipping on $100+ order (Canada)
FAQ
- A bi-monthly subscription: Perfect for a first experience, this subscription requires a payment every two months, with the freedom to cancel at any time.
- 6 and 12-month subscriptions: These subscriptions have a fixed duration. The total amount must be paid in a single payment at the time of subscription.
We ship packages between the 20th and 25th of every even month*. Delivery will be completed within three to ten business days following the order shipment.
*February, April, June, August, October, and December.
A new box is launched every even month*, so the ordering period extends from the 11th of an even month to the 10th of the following even month.
📍 For example, if you subscribe on January 2nd, your first box will be the February box, as the ordering period for the February box runs from December 11th to February 10th.
*February, April, June, August, October, and December.
Yes. At the end of the subscription period, you will receive an email informing you of the automatic renewal of your subscription. This condition applies to 6 and 12-month subscriptions.
We do not accept exchanges or refunds.
In the case of a defective product, please contact us at the following email address: info@youmatterbox.ca.
You Matter Box is not responsible for lost packages, delivery errors, or damaged packages. It is the consumer's responsibility to verify the accuracy of their contact information before finalizing their order.
Go to your Customer Area, then click on Subscriptions > Manage > Cancel Subscription > Confirm.